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Dlynd handles tent return requests through one written review so the ordered shelter body, complete frame or air system, every anchoring component, visible condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Tent returns are assessed as complete pitch sets. Every listed body, floor, fly, spring frame, pole, hub, air beam, valve, pump, hose, stake, guyline, tensioner, repair piece, tool, carry bag, and setup card must remain together in the supplied quantity. For camping-tent orders, support review may refer to sleeping capacity, pitched dimensions, floor plan, frame principle, pole, hub or air-beam count, body, fly and floor panels, door, window and vent layout, valves, stakes, guylines, pump, repair pieces, carry bag, supplied components, unused condition, and the delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused, clean, dry, and free from campsite use, soil, sand, grass, leaves, water, condensation, food, smoke, cooking odors, flame exposure, stains, mildew, punctures, bent stakes, kinked spring steel, scratched poles, stretched sleeves, forced zippers, pulled seams, inflated-beam residue, valve damage, cut lines, or modification. A customer may unpack, count, and inspect components and may conduct one careful dry assembly on a clean protected indoor surface when space permits, without sleeping in, staking into ground, cooking near, or exposing the shelter to weather.
Repack an approved tent return clean and completely dry. Fold fabric along natural panel lines; secure stakes in a closed sleeve; coil guylines without knots; protect zippers, hubs, valves, pump fittings, pole ends, spring-frame crossings, and repair pieces from direct pressure; and never sharply kink spring steel, aluminum sections, hoses, or deflated air beams. Keep every configured pitch component together in the supplied carry bag and one sturdy outer carton without soil, moisture, loose sharp hardware, or adhesive applied directly to fabric or coatings. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect returned shelter components and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@dlynd.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 285 Betty Rae Dr, Wewahitchka, FL 32465, United States.
In the first email, identify the SKU and exact shelter type. State whether the request concerns pitched dimensions, floor plan, spring-frame crossing, tripod leg, peak hub, air beam, valve, door, window, vent, fly, floor, stake, guyline, pump, hose, repair piece, carry bag, visible delivery damage, or a missing component. Clear photographs of the complete dry shelter or affected part and parcel may assist with visible damage or an incorrect item but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available shelter after the original complete unused pitch set is approved for return. Capacity, footprint, frame principle, wall and floor construction, openings, anchoring, setup sequence, supplied components, care, price, and product net weight can differ and should be reviewed before a replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@dlynd.shop or +1 (669) 788-1856. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).